Proud For Profits
  • Investing
  • Stock
  • Latest News
  • Economy
  • Investing
  • Stock
  • Latest News
  • Economy
No Result
View All Result
Proud For Profits
No Result
View All Result
Home Stock

AT&T will offer bill credits for outages to ‘make it right’ with customers

by
January 8, 2025
in Stock
0
AT&T will offer bill credits for outages to ‘make it right’ with customers

By Harshita Mary Varghese

(Reuters) – U.S. telecom giant AT&T (NYSE:T) said on Wednesday it would offer bill credits for network outages as part of a new initiative to attract customers, after the industry experienced several significant disruptions in 2024.

In February last year, AT&T faced a nationwide wireless service disruption that lasted more than 12 hours, blocking over 92 million calls and preventing over 25,000 attempts to contact the 911 emergency call line. In response, the company credited customers with a full day of service.

Customers of rival telecom companies, such as T-Mobile and Verizon (NYSE:VZ), also faced service disruptions, sparking widespread frustration and raising concerns about the reliability of critical communication infrastructure.

Under AT&T’s latest initiative, AT&T Guarantee, fiber users who experience outages of 20 minutes or more, and wireless customers who face disruptions of 60 minutes or more of a covered outage, will automatically receive a bill credit equivalent to a full day of service.

“Four years ago, we were losing share in the industry for a significant period of time,” Jenifer Robertson, executive vice president and GM, AT&T Mass Markets & Mobility, told Reuters.

“We knew we had lost our customers’ trust,” Robertson said, adding that AT&T responded with strategies such as pricing, product improvements and promotional offers to return the company to growth.

The initiative, which will be live from Thursday, is AT&T’s guarantee to “make it right” for customers should the company fail to deliver on its promise of dependable connectivity, according to an AT&T statement.

For three years in a row, until 2023, AT&T had topped the customer satisfaction rankings for business wireless service among large enterprises, according to a survey by consulting firm J.D. Power.

“Since 2019, we’ve invested more than $140 billion in our network and almost a billion dollars in customer care and operations,” Robertson said.

This post appeared first on investing.com
Previous Post

OpenAI boss denies sexually assaulting his sister after she files lawsuit

Next Post

OpenAI CEO Sam Altman denies sexual abuse allegations, Reuters reports

Next Post
OpenAI CEO Sam Altman denies sexual abuse allegations, Reuters reports

OpenAI CEO Sam Altman denies sexual abuse allegations, Reuters reports

Enter Your Information Below To Receive Trading Ideas and Latest News

    Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!

    Popular News

    Trump wants to visit China again after he takes office: report

    Trump wants to visit China again after he takes office: report

    January 19, 2025
    Trump inauguration: Who is expected to attend, and who is boycotting?

    Trump inauguration: Who is expected to attend, and who is boycotting?

    January 19, 2025
    The Best Five Sectors, #3

    The Best Five Sectors, #3

    January 19, 2025
    Track all markets on TradingView

    About Proud For Profits

    • About us
    • Contact us
    • Privacy Policy
    • Terms & Conditions

    Main Categories

    • Investing
    • Stock
    • Latest News
    • Economy

    Latest News

    • Trump wants to visit China again after he takes office: report
    • Trump inauguration: Who is expected to attend, and who is boycotting?
    • About us
    • Contact us
    • Privacy Policy
    • Terms & Conditions

    Copyright © 2025 proudforprofits.com | All Rights Reserved

    No Result
    View All Result
    • Investing
    • Stock
    • Latest News
    • Economy

    Copyright © 2025 proudforprofits.com | All Rights Reserved